Nails by CythiaPrototype
CustomerWelcomeSign inSMS codeSelect servicesChoose technicianPick date & timeSecure bookingConfirmationMy appointmentsRescheduleProfileAccountSettings & notificationsSaved cardsDelete accountAccount deletedWaitlistWaitlist · joinWaitlist · joinedWaitlist · spot openedWaitlist textsWaitlist · front deskWebsiteWebsite · desktopDesktop · technicianDesktop · timeDesktop · secureDesktop · bookedWebsite · mobileMobile · bookingStatesLoadingNo times · waitlistCard declinedOffline · retrySlot just takenNo appointmentsKiosk idle timeoutOwnerFront desk calendarTech · My dayServices & pricingBooking policiesClientsReportsStaff scheduleCheckout · front deskTip · customer viewPaid · receiptTurn rulesOwner setupSetup 1 · Salon infoSetup 2 · Hours & holidaysSetup 3 · TechniciansSetup 4 · Service menuSetup 5 · Booking policiesSetup 6 · Card readerSetup 7 · ReviewsSetup 8 · ReadyTech phoneTech · lock screenTech · notification detailsTech · notification settingsTech · turn queueKioskKiosk · WelcomeKiosk · Name & phoneKiosk · ServicesKiosk · TechnicianKiosk · Checked inKiosk · Find appointmentKiosk · Is this you?Kiosk · Appointment checked inKiosk · Not foundHandoffMessages · SMSMessages · emailDesign system · componentsGlossary EN / VIBrand · logo & app icon
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Texts and emails are sent in English only, whatever language the client uses in the app. Every template is GSM-7 and fits in one SMS (≤ 160 characters).
Priya · joins, spot opens, replies YES
9:41●●● ◔
‹NcNails by Cythia(555) 010-2000 · Text message
Sun, Oct 4 8:14 PM
Nails by Cythia: You're on the Mon 10/5 waitlist (afternoon). We'll text if a spot opens. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
8Waitlist: joined (opt-in confirmation) · 155/160 · GSM-7 · 1 SMS ✓
Mon, Oct 5 11:33 AM
Nails by Cythia: A spot opened! Mon 10/5, 1:15 PM with Kevin. Reply YES by 12:03 PM to claim it. First reply gets it. Not a booking yet. STOP to opt out
8aWaitlist: spot opened, reply YES to claim · 152/160 · GSM-7 · 1 SMS ✓
YES
It's yours for 10 min! Mon 10/5, 1:15 PM with Kevin. Confirm with your card, $0 today: [link]
8bWaitlist: claimed (reply to YES) · 107/160 · GSM-7 · 1 SMS ✓
Text Message
Diane · replies after Priya
9:41●●● ◔
‹NcNails by Cythia(555) 010-2000 · Text message
Mon, Oct 5 11:33 AM
Nails by Cythia: A spot opened! Mon 10/5, 1:15 PM with Kevin. Reply YES by 12:03 PM to claim it. First reply gets it. Not a booking yet. STOP to opt out
8aWaitlist: spot opened, reply YES to claim · 152/160 · GSM-7 · 1 SMS ✓
11:38 AM
YES
Sorry, that spot was just taken. You're still on the waitlist for Mon 10/5. We'll text if another one opens.
8cWaitlist: already taken (reply to YES) · 108/160 · GSM-7 · 1 SMS ✓
Text Message
Thu · morning window ends
9:41●●● ◔
‹NcNails by Cythia(555) 010-2000 · Text message
Mon, Oct 5 11:20 AM
Nails by Cythia: Your waitlist for Mon 10/5 has ended. No spot opened in your time window. Book another day: [link] STOP to opt out
8dWaitlist: ended, no spot · 145/160 · GSM-7 · 1 SMS ✓
Text Message
Waitlist texts · rules
  • English only, GSM-7, each ≤ 160 characters = 1 SMS. Template number, length and segments under each text.
  • Separate consent: waitlist texts need their own box on the join screen, optional and unchecked. 8 is the opt-in confirmation (HELP + STOP).
  • STOP on every automated text (8, 8a, 8d). 8b and 8c are replies to the client’s YES, like 2a.
  • Fair: everyone who matches gets 8a at the same time; first YES wins; the spot is held 10 min while they confirm with a card.
  • No reply by the deadline: nothing more is sent; the client stays on the list. Clients without text consent get the same offer by email + in the app.
  • No booking until confirmed: 8a says “Not a booking yet”. The normal confirmation (1) is sent after the card step.
English only, 1 SMS each. Joined, spot opened (reply YES), claimed, taken, ended. Automated texts end with STOP; keyword replies don’t need it.